How to verify the identity (E-KYC)

Electronic Know Your Customer (E-KYC)

Complete your identity verification to ensure account security and comply with international financial regulations.

What is E-KYC?

Electronic Know Your Customer (E-KYC) is a digital verification process that:

• **Confirms your identity**: Validates personal information
• **Ensures compliance**: Meets regulatory requirements
• **Protects your account**: Prevents unauthorized access
• **Enables full services**: Unlocks all platform features
• **Fights fraud**: Protects against identity theft

Why is KYC Required?

#### Regulatory Compliance

• **Anti-Money Laundering (AML)**: Prevent financial crimes
• **Counter-Terrorism Financing (CTF)**: Stop illegal funding
• **International regulations**: Comply with global standards
• **Licensing requirements**: Meet broker obligations

#### Account Protection

• **Identity theft prevention**: Secure your personal data
• **Unauthorized access protection**: Stop account hijacking
• **Transaction security**: Verify legitimate transactions
• **Fund safety**: Protect your investments

Required Documents

#### Primary Identity Documents

Choose one of the following:

• **Passport**: Valid government-issued passport
• **National ID Card**: Government photo identification
• **Driver's License**: Valid driver's license with photo

#### Proof of Address (issued within 3 months)

Select one document:

• **Utility Bill**: Electricity, gas, water, or internet bill
• **Bank Statement**: Official bank account statement
• **Government Letter**: Tax document or official correspondence
• **Credit Card Statement**: Monthly billing statement

Document Requirements

#### Photo Quality Standards

• **High resolution**: Clear, sharp images
• **Good lighting**: Bright, even illumination
• **Full document visible**: All corners and edges shown
• **No glare or shadows**: Avoid reflective surfaces
• **Readable text**: All information clearly visible

#### File Specifications

• **Formats accepted**: JPG, JPEG, PNG, PDF
• **File size**: Maximum 10MB per document
• **Color images**: Full color preferred
• **Orientation**: Correct rotation, not sideways

E-KYC Verification Process

#### Step 1: Document Preparation

• Gather required documents
• Ensure documents are current and valid
• Take high-quality photos or scans
• Check file formats and sizes

#### Step 2: Access Verification Portal

• Log into your GOFX client area
• Navigate to "Account Verification"
• Click "Start E-KYC Process"
• Follow on-screen instructions

#### Step 3: Personal Information

• **Full Legal Name**: As shown on ID document
• **Date of Birth**: Exact birth date
• **Nationality**: Country of citizenship
• **Address**: Current residential address
• **Phone Number**: Valid mobile number
• **Email Address**: Active email account

#### Step 4: Document Upload

• **Identity Document**: Upload clear photo/scan
• **Proof of Address**: Upload recent document
• **Additional Documents**: If requested by system
• **Review Information**: Double-check all details

#### Step 5: Selfie Verification

• **Live Photo**: Take selfie with your ID document
• **Face Matching**: System compares with ID photo
• **Liveness Detection**: Prevents photo spoofing
• **Multiple Attempts**: Allowed if needed

#### Step 6: Submission Review

• Review all uploaded information
• Confirm accuracy of personal details
• Submit for verification
• Receive confirmation email

Verification Timeline

#### Processing Times

• **Standard Review**: 24-48 hours
• **Complex Cases**: 3-5 business days
• **Additional Documents**: May extend timeline
• **Holidays/Weekends**: Processing may be delayed

#### Status Updates

• **Submitted**: Documents received for review
• **Under Review**: Verification team processing
• **Additional Info Required**: More documents needed
• **Approved**: Verification completed successfully
• **Rejected**: Issues found, resubmission required

Common Rejection Reasons

#### Document Issues

• **Poor image quality**: Blurry or unclear photos
• **Incomplete document**: Missing corners or information
• **Expired documents**: Past validity date
• **Wrong document type**: Unsupported document format

#### Information Mismatches

• **Name differences**: Account name doesn't match ID
• **Address inconsistencies**: Different addresses shown
• **Date discrepancies**: Conflicting birth dates
• **Signature variations**: Different signatures

After Successful Verification

#### Account Benefits

• **Full trading access**: All features unlocked
• **Higher limits**: Increased deposit/withdrawal limits
• **Faster processing**: Expedited transactions
• **Premium support**: Priority customer service
• **Enhanced security**: Additional protection features

#### Ongoing Compliance

• **Document updates**: Renew expired documents
• **Information changes**: Update personal details
• **Regular reviews**: Periodic verification checks
• **Compliance monitoring**: Ongoing account oversight

Data Protection

#### Security Measures

• **Encryption**: All data encrypted in transit and storage
• **Secure servers**: Protected data centers
• **Access controls**: Limited authorized personnel only
• **Regular audits**: Security assessments performed

#### Privacy Commitment

• **Data protection**: Strict privacy policies
• **Limited use**: Information used only for verification
• **No sharing**: Data not sold to third parties
• **Right to deletion**: Request data removal if applicable

Need Help?

Contact our verification support team:

• **Live Chat**: 24/7 assistance available
• **Email**: kyc@gofx.com
• **Phone**: +357 22 250 352
• **Document Help**: Detailed photo guidelines available

Complete your E-KYC verification today for a secure trading experience!